RSA Help Desk Live Verify Demo Videos

IT help desks need help

RSA Help Desk Live Verify (patent pending) helps keep organizations safe from ransomware, social engineering, and technical support scams. Part of RSA ID Plus, the first-of-its-kind feature uses bi-directional identity verification to ensure that both users and IT staff are who they say they are, protecting against attackers impersonating users or help desk agents.

Read on for more information about RSA Help Desk Live Verify, why the solution matters, and watch our demo videos to see the capability in action:

Why do organizations need to stop technical support scams?

Organizations like Scattered Spider are targeting IT help desks for a number of reasons:

It’s easier to socially engineer a human operator than it is to break multi-factor authentication (MFA)
IT help desks have wide cybersecurity latitude and can create new accounts, reset passwords, suspend MFA, or take other actions that can affect an organization’s security posture and precede a ransomware attack
Technical support scams can cause significant harm. Victims of IT help desks attacks include Marks & Spencer which lost hundreds of millions of dollars. Scattered Spider used the same tactic on MGM Resorts and Caesars Entertainment Group’s help desks and launch ransomware attacks that cost hundreds of millions of dollars in losses and fines. Threat actors have also targeted healthcare IT help desks.