Technical Support.

Operationalize your investment and speed your time to value for SecurID and ID Plus. Resources include 24/7 tech support from a world-class team, personalized support and peer-to-peer knowledge sharing.

Personalized support

With basic, enhanced and custom application support options, RSA provides personalized, proactive support—including a global support team available around the clock—to enable you to address technical issues before they impact your business. We’re here to help you maximize availability and uptime so you can leverage the greatest possible value from your investment in SecurID and ID Plus.

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RSA Community

A vibrant online community of product experts and customers is ready to provide fast, accurate responses to all RSA-related questions. The community and support portal, which features an extensive knowledgebase library, serves as a one-stop resource for product information including licenses, documentation, downloads and training.

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Designated support engineer

For organizations with complex security challenges that require a higher level of technical service and program support, RSA offers the option to add the services of a designated support engineer (DSE) to the maintenance contract. A senior-level technical resource, the DSE provides expert customer support case management and rapid problem resolution to ensure the product stability needed to meet business objectives.

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Educational Services.

Bolster team performance and boost individual knowledge to help you unlock the full potential of RSA, with learning opportunities related to product enablement and industry training.

Instructor-led training

Full courses in administration training prepare administrators to manage SecurID products and ID Plus solutions.

On-demand classroom

On-demand administration training is ideal for those who prefer a self-paced approach.

On-demand free training

On-demand free training For anyone new to RSA, the free Getting Started series is the perfect place to begin.

On-demand labs

Hands-on lab activities and related learning take place in an online lab environment.

On-demand subscription

On-demand subscriptions provide access to all on-demand course content for a year.

Private training

We’ll be happy to provide private training for your teams.

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