Customer Success.
Our Promise.
We will be zealously devoted to your sustainable success
We will...
- Build an intimate understanding of your requirements, expectations and objectives
- Foster trust and transparency to build a lasting, mutually beneficial relationship
- Make sure we hear and act on your feedback
- Provide formal communication channels and alignment through account reviews, planning/progress sessions and QBRs
- Conduct post-mortem lessons learned and best practice recommendations
- Support collaboration and guidance through the RSA Community
Whenever we can, we will move at the speed of your business
We will...
- Be responsive to changes in your business and accelerate value
- Align efforts and SME resources as the threat landscape changes
- Anticipate challenges, questions and proactively provide solutions during your adoption and onboarding process
- Provide a flexible engagement model based on your learning style (live training, 1:1 walkthroughs, webinars, etc.)
- Provide quicker visibility into the product roadmap and which innovations can positively impact you
- Provide more opportunities for knowledge transfer with peer-level companies
Customer Success Engagement Model.
