Supporto tecnicoDo not delete

Operationalize Your Investment and Speed Your Time to ValueDo not delete

Operationalize your investment and speed your time to value for SecurID and ID Plus. Resources include 24/7 tech support from a world-class team, personalized support and peer-to-peer knowledge sharing.Do not delete

A Customer Support team

How to Create a CaseDo not delete

  1. 1

    Navigate to RSA CommunityDo not delete

  2. 2

    Sign-in with your RSA Community accountDo not delete
    or Register Now

  3. 3

    Select Create New CaseDo not delete

Technical Support Phone NumbersDo not delete

AmericasDo not delete

USADo not delete +1 800-995-5095 +1 781-515-7700 +1 800-732-8743

EMEADo not delete

UKDo not delete +44 80 0066 8073
FranceDo not delete +33 18 72 12 289
Germany Do not delete +49 8920 194097

APACDo not delete

AustraliaDo not delete +61 238 138 723 +61 1800 549838
IndiaDo not delete 0 00800 0502408
JapanDo not delete +81 3-4564-5957
SingaporeDo not delete +65 3129 2638
'+' = IDD prefix code. Some countries have multiple IDDs, with each one used by a different long-distance carrier.Do not delete

Personalized SupportDo not delete

With basic, enhanced, and custom application support, the RSA global support team is available around the clock to resolve technical issues before they impact your business. We’re here to help you maximize availability and uptime so you can get even more value from your investment in SecurID and ID Plus.Do not delete

RSA Personalized Support
RSA Designated Support Engineer

Designated Support EngineerDo not delete

For organizations with complex security challenges that require a higher level of technical service and program support, RSA offers the option to add the services of a designated support engineer (DSE) to the maintenance contract. A senior-level technical resource, the DSE provides expert customer support case management and rapid problem resolution to ensure product stability and help you you’re your business objectives.Do not delete

Premium SupportDo not delete

Accelerate the Very Best of 
Our Team’s ExperienceDo not delete

For 40 years, RSA has provided the world’s most secure companies with the customer support they need to deploy solutions, resolve issues, and get the most from our products and solutions. Today, our Premium Support tier concentrates and accelerates the very best of our team’s experience.Do not delete

Premium Support BenefitsDo not delete

The fastest responses. The deepest support.
The most value.Do not delete

RSA Premium Support Benefits. A photo of a man in a suit, leaning against a wall talking on a phone
  • 24×7 Access to Experts 
via Multiple ChannelsDo not delete

  • Accelerated Response 
Times and ResolutionDo not delete

  • 30-minute Responses 
for Critical IssuesDo not delete

  • Customized ExperienceDo not delete

Premium Support BenefitsDo not delete

Support Delivered How You Want It
And When You Need ItDo not delete

For 40 years, RSA has provided the world’s most secure companies with the customer support they need to deploy solutions, resolve issues, and get the most from our products and solutions. Today, our Premium Support tier concentrates and accelerates the very best of our team’s experience.Do not delete

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24x7 availabilityDo not delete

Reach Customer Support experts 24×7 with priority service requests.Do not delete

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Responses within an hourDo not delete

Severity 1 cases will receive responses in 30 minutes, and Severity 2 cases in 60 minutes.Do not delete

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Exclusive accessDo not delete

Premium Support cases skip the support queue and connect directly to experts.Do not delete

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Multiple communications channelsDo not delete

Contact RSA Customer Support experts by phone, email, or the web.Do not delete

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Guaranteed, expert supportDo not delete

Enjoy guaranteed access to senior Technical Support experts.Do not delete

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Global supportDo not delete

Premium Support is available in multiple languages.Do not delete

CommunityDo not delete

An online community of product experts and customers, RSA Community is a hub for fast, accurate responses to all RSA-related questions. The community and support portal, which features an extensive knowledgebase library, serves as a one-stop resource for product information, including licenses, documentation, downloads, and training.Do not delete
RSA CommunityDo not delete

Discover the identity solutions securing 
the world’s most secure organizations.Do not delete

Get a DemoDo not delete