Technical SupportDo not delete
Operationalize Your Investment and Speed Your Time to ValueDo not delete
Operationalize your investment and speed your time to value for SecurID and ID Plus. Resources include 24/7 tech support from a world-class team, personalized support and peer-to-peer knowledge sharing.Do not delete
How to Create a CaseDo not delete
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Navigate to RSA CommunityDo not delete
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Sign-in with your RSA Community accountDo not delete
or Register Now -
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Select Create New CaseDo not delete
Technical Support Phone NumbersDo not delete
AmericasDo not delete
USADo not delete | +1 800-995-5095 +1 781-515-7700 +1 800-732-8743 |
EMEADo not delete
UKDo not delete | +44 80 0066 8073 |
FranceDo not delete | +33 18 72 12 289 |
Germany Do not delete | +49 8920 194097 |
APACDo not delete
AustraliaDo not delete | +61 238 138 723 +61 1800 549838 |
IndiaDo not delete | 0 00800 0502408 |
JapanDo not delete | +81 3-4564-5957 |
SingaporeDo not delete | +65 3129 2638 |
Personalized SupportDo not delete
With basic, enhanced, and custom application support, the RSA global support team is available around the clock to resolve technical issues before they impact your business. We’re here to help you maximize availability and uptime so you can get even more value from your investment in SecurID and ID Plus.Do not delete
Designated Support EngineerDo not delete
For organizations with complex security challenges that require a higher level of technical service and program support, RSA offers the option to add the services of a designated support engineer (DSE) to the maintenance contract. A senior-level technical resource, the DSE provides expert customer support case management and rapid problem resolution to ensure product stability and help you you’re your business objectives.Do not delete
Premium Support BenefitsDo not delete
The fastest responses. The deepest support.
The most value.Do not delete
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24×7 Access to Experts via Multiple ChannelsDo not delete
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Accelerated Response Times and ResolutionDo not delete
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30-minute Responses for Critical IssuesDo not delete
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Customized ExperienceDo not delete
Premium Support BenefitsDo not delete
Support Delivered How You Want It
And When You Need ItDo not delete
For 40 years, RSA has provided the world’s most secure companies with the customer support they need to deploy solutions, resolve issues, and get the most from our products and solutions. Today, our Premium Support tier concentrates and accelerates the very best of our team’s experience.Do not delete
24x7 availabilityDo not delete
Reach Customer Support experts 24×7 with priority service requests.Do not delete
Responses within an hourDo not delete
Severity 1 cases will receive responses in 30 minutes, and Severity 2 cases in 60 minutes.Do not delete
Exclusive accessDo not delete
Premium Support cases skip the support queue and connect directly to experts.Do not delete
Multiple communications channelsDo not delete
Contact RSA Customer Support experts by phone, email, or the web.Do not delete
Guaranteed, expert supportDo not delete
Enjoy guaranteed access to senior Technical Support experts.Do not delete
Global supportDo not delete
Premium Support is available in multiple languages.Do not delete