State Government Agency Enhances Security of Workforce and Citizen Access with RSA and Microsoft Integration

A US state government agency responsible for managing secure access for tens of thousands of state employees and millions of constituents required a comprehensive, secure identity and access management (IAM) strategy to modernize and protect their digital environment.

• Faced with complex cybersecurity challenges and an expanding digital footprint, the agency recognized critical needs, including:
• Protecting sensitive government and constituent data, with a primary focus on securing their Microsoft-centric infrastructure
• Transitioning securely to a hybrid cloud environment without sacrificing user convenience or productivity
• Enabling flexible authentication choices, including passwordless access, for employees, third-party partners, and citizens
• Ensuring secure access from diverse mobile and personal BYOD devices without compromising user experience or data integrity
• Implementing secure, reliable identity verification for user onboarding, credential enrollment, and recovery processes to combat fraud and impersonation risks
• Effectively leveraging existing investments in Microsoft solutions, particularly Microsoft Entra ID, while ensuring interoperability with legacy technology
• Accelerating time-to-value and minimizing operational disruptions while balancing limited internal resources for large-scale identity transformations

The state government agency selected RSA based on:

• Deep RSA integrations and seamless compatibility with Microsoft technologies, particularly Microsoft Entra ID
• A comprehensive hybrid identity management approach spanning cloud, hybrid, and legacy on-premises environments
• Extensive authentication options, including passwordless, adaptive authentication, and secure mobile authentication
• Unique ID Proofing capabilities to securely validate identities during enrollment and credential recovery, ensuring compliance and mitigating fraud risks
• RSA Professional Services, which provided turnkey solution deployment that significantly reduced complexity, accelerated deployment, and delivered faster realization of value

The state agency integrated the following RSA solutions:

• RSA® ID Plus: Delivered a unified authentication platform with diverse form factors, including frictionless passwordless authentication tightly integrated with Microsoft Entra ID, enabling secure identity management across the hybrid ecosystem
• RSA® Risk AI: Provided adaptive, risk-based authentication using machine learning, behavioral analytics, and organizational context, ensuring continuous protection and compliance without compromising usability
• RSA® Mobile Lock: RSA enhanced Microsoft’s endpoint protection with advanced BYOD security capabilities that proactively defend against compromised devices and threats to government credentials
• RSA ID Proofing: Offered secure identity verification during initial enrollment and credential recovery, significantly enhancing fraud detection, regulatory compliance, and user trust during critical identity lifecycle events

• Maximized the value of existing Microsoft investments through the RSA integration with Entra ID, which delivered seamless, secure, and hybrid identity management
• Enabled secure and intuitive passwordless authentication experiences, improving productivity, reducing password-related support costs, and enhancing user satisfaction
• Achieved robust and compliant mobile authentication security for BYOD and remote users, significantly reducing risks from compromised or insecure personal devices
• Improved citizen and employee onboarding experiences with secure and compliant identity verification through RSA ID Proofing
• RSA Professional Services accelerated deployment timelines and minimized internal resource strain, achieving rapid time-to-value and successful implementation

By leveraging the RSA Unified Identity Platform and its seamless integration with Microsoft Entra ID, the agency achieved a powerful, secure, and flexible identity management solution. Coupled with RSA Professional Services, the integration enabled the state to rapidly modernize its identity infrastructure, securely transition to hybrid cloud environments, and deliver enhanced security and user experience for all constituents and employees.

Keep Microsoft secure: contact RSA for more information and see how RSA provides an enhanced security layer for Microsoft Entra ID.