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Bi-Directional Protection, Built for a Passwordless Future

Your help desk needs help: social engineering and tech support scams targeting IT help desks can cost organizations hundreds of millions of dollars in losses and fines. RSA Help Desk Live Verify defends organizations from this growing threat: the bi-directional assurance capability secures every help desk interaction, assures user identities in real-time, and helps organizations move toward Zero Trust.

Benefits
Real security, verified both ways

Passwordless, Bi-Directional Verification

Confidently authenticate help desk staff and users simultaneously. Eliminate impersonation, phishing, and tech support scams.
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No Personal Details, No PINs

End users sharing PINs or personal details. Remove vulnerabilities, streamline verification, and protect against credential theft and malware attacks with phishing-resistant identity assurance.
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Smart, real-time threat detection

Identify threats instantly with continuous anomaly detection. Intelligent policies proactively secure support workflows against fraud while safeguarding mobile authentication from malware, trojans, and more.

Security Simplified

RSA Help Desk Live Verify stops threats before they start, develops organizations’ Zero Trust maturity, reduces risks, and resolves help desk requests faster.

Protect Every Support Interaction, Everywhere

Secure every employee—whether they’re working in the field, remotely, or in an office—with consistent, frictionless passwordless authentication for every help desk interaction. Safeguard sensitive actions like wire transfers and real-time payments with intelligent, context-aware verification.

Better Experience, Happier Teams

RSA Help Desk Live Verify minimizes wait times and eliminates user frustration. The solution empowers users and help desk admins to trust each other with secure, bi-directional verification interactions, enhancing productivity and user satisfaction.

Part of a Complete Identity Platform
RSA Help Desk Live Verify is Part of the RSA Unified Identity Platform. The capability combines with automated identity intelligence, authentication, access, governance, and lifecycle to help organizations stop technical support scams, prevent ransomware, and stop data breaches before they start.
Automated Identity Intelligence
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Authentication
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Access
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Governance & Lifecycle
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On-Premises
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Hybrid
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Multi-Cloud

Learn more about RSA Help Desk Live Verify

See how RSA Help Desk Live Verify secures users and admins with passwordless, bi-directional authentication.

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