RSA Resources / Data Sheets RSA Customer Support Tiers Download the data sheet to learn more about RSA Customer Support Tiers and how customers can access our team of global cybersecurity experts. Support tier Enhanced Premium Support tier 24×7* (As defined by the Severity level) for severity 1 issues 24×5 for other severities 24×7 for all severities Initial response 1 hour 30 minutes Direct connectSkip the call queue and connect directly with a dedicated pool of senior RSA support engineers. – Named support contacts – Early solution update notifications – Product roadmap reviews – Languages English English, French, Spanish, Arabic, German (best effort). Recommended for: Growing teams Regulated organizations Organizations Operating 24×7 Support tier – Enhanced Support tier 24×7* (As defined by the Severity level) for severity 1 issues 24×5 for other severities Initial response 1 hour Direct connectSkip the call queue and connect directly with a dedicated pool of senior RSA support engineers. – Named support contacts – Early solution update notifications – Product roadmap reviews – Languages English Recommended for: Growing teams Support tier – Premium Support tier 24×7 for all severities Initial response 30 minutes Direct connectSkip the call queue and connect directly with a dedicated pool of senior RSA support engineers. Named support contacts Early solution update notifications Product roadmap reviews Languages English, French, Spanish, Arabic, German (best effort). Recommended for: Regulated organizations Organizations Operating 24×7 Download Now Share: Share Data Sheet in X Share Data Sheet in LinkedIn You May Also Be Interested In... Data Sheets ID Plus: DS100 Authenticator Read Now Solution Briefs Zero Trust: How Identity & Access Management Paves the Way Read Now Solution Briefs MFA: Strike a Balance Between Flexibility and Security Read Now Learn More about RSA Products ID Plus Governance & Lifecycle SecurID
