Frequently Asked Questions

RSA SECURID® ACCESS TEST DRIVE FAQ:

Here are a few frequently asked questions to help you navigate your RSA SecurID Access Test Drive.
If you need help accessing the Test Drive, please call 1-800-995-5095 or +1-781-515-7700 and PRESS 1.

 

Q: I did not receive the welcome email with my RSA SecurID Access Test Drive user name and password. How can I get a new one?

A: Not a problem. Before requesting a new welcome email be sure to check your spam, junk or quarantine folder in your inbox. Look for an email from RSA SecurID Access Test Drive at donotreply@tryrsasecurid.com.
If you still don’t see your welcome email you may chat with a representative. Call us at 1-800-995-5095 or +1-781-515-7700 and PRESS 1 to have a replacement email sent.


Q: I have received my welcome email but my credentials do not seem to work, or I have forgotten my username or password.

A: That’s easy. Simply chat with a representative. Call us at 1-800-995-5095 or +1-781-515-7700 and PRESS 1 to have your account reset.


Q: I can't seem to find the RSA SecurID® Authenticate app in app store?

A: The RSA SecurID Authenticate app is available in the app store for iOS and Android. You can navigate directly to the app in the appropriate store by clicking the link below.
Get the app now for iOS devices (iOS version 9.0 or later)
Get the app now for Android devices (Android version 5.0 or later)


Q: I’m not sure if my browser is compatible. What versions and browsers are supported for the RSA SecurID Access Test Drive?

A: The RSA SecurID Access Test Drive has been tested on the following browsers and versions. If you are using an older version, you may need to upgrade your browser to get the intended experience.

  • IE 11 on Windows 7
  • IE Edge on Windows 10
  • Chrome v60.x on Windows 7
  • Firefox v55.x on Windows 7
  • Safari v10 on Mac OS Sierra (10.12)

Q: I want to share the RSA SecurID Access Test Drive with my colleagues, what is the best way to do so?

A: The easiest way is to have them register for the Test Drive themselves. Simply send them the RSA SecurID Access Test Drive registration link from your RSA reseller partner or on RSA.com. This will allow your colleagues to try the Test Drive for themselves.


Q: I signed up for the RSA SecurID Access Test Drive a couple months ago, but now when I try to log in I am unable to access.

A: The RSA SecurID Access Test Drive is valid for 30 days after registration. After that your credentials expire. If you want to keep using the RSA SecurID Access Test Drive, you must register again. You also must remove the previous account from your RSA SecurID Authenticate mobile app with a simple swipe to delete and then re-register your device just as you did previously.


Q: I’m interested in learning more about RSA SecurID Access. How can I get more information?

A: That’s great news! We’re here to answer all of your questions. You can get more details at RSA.com or from your RSA reseller partner.


Q: I’ve completed the Test Drive. How can I deploy an RSA SecurID Access trial in my own environment and test with my users?

A: We are happy to hear that you would like to start a full trial. To get started you can contact your RSA reseller partner directly or complete the Full Trial registration form on RSA.com.