Product:
RSA Cloud Software
Warranty Period:
Warranty runs for the duration of the subscription.
See RSA EULA
Initial Product Installation:
N/A, Hosted
RMA & Parts Replacement:
N/A
Customer Performed Tasks*:
RSA responsible for installation and maintenance of hosted environment.
Product:
RSA On-Premises Software
Warranty Period:
Warranty runs with purchase of a maintenance support option.
See RSA EULA
Initial Product Installation:
Installation not included. Performed by Customer or may be available for separate purchase.
RMA & Parts Replacement:
N/A
Customer Performed Tasks*:
Customer Installation of subsequent Software Releases.
Product:
RSA OTP Seed Media
Warranty Period:
90-day defective media replacement for seed media CDs that are sent to Customers.
Initial Product Installation:
N/A
RMA & Parts Replacement:
90-day defective media replacement for seed media CDs that are sent to Customers.
Customer Performed Tasks*:
Seed media must be installed within 90 days of shipment. Seed media is deleted from RSA systems after 90 days.
Product:
RSA Hardware Authenticators (SID700 & SID800)
Warranty Period:
Full Lifecycle of Hardware Authenticators up to 6 months from expiration date printed on its backplate.
Initial Product Installation:
Installation not included. Performed by Customer.
RMA & Parts Replacement:
Standard Replacement***
Advanced Replacement****
Customer Performed Tasks*:
N/A
Product:
RSA Hardware Authenticators (DS100)
Warranty Period:
5-year replacement warranty from order date due to hardware failure.
Initial Product Installation:
Installation not included. Performed by Customer.
RMA & Parts Replacement:
Standard Replacement***
Customer Performed Tasks*:
N/A
Product:
RSA Hardware Appliances
Warranty Period:
3-year advanced replacement warranty from order date due to hardware failure.
Initial Product Installation:
Installation not included. Performed by Customer or may be available for separate purchase.
RMA & Parts Replacement:
Appliances are shipped out same day or next business day. RSA Appliances must be returned within 15 days of receiving replacement or full value of Replacement Appliance will be incurred by Customer. For all other Appliances, Customer has 10 days to return faulty appliances.
Customer Performed Tasks*:
Customer Installation of subsequent Software Releases.
Additional warranties may be available for purchase.
Customer responsible for CRUs.**