Technical Support
Expert support and help is always at hand
Personalized, proactive technical support
Maximize availability and uptime with the support expertise, insights and technologies we’re known for across the globe. Our product maintenance, personalized support and self-service programs enable you to address technical support issues before they impact your business.
Technical support
From basic, enhanced and custom application support, we offer multiple support options to address your organization’s needs. We’re here to help you leverage the greatest possible value from your RSA investment.
Personalized support
Personalized support provides guidance and subject matter expertise to enhance the effectiveness of RSA products in your environment. Technical and account specialists support your organization at the product, solution and enterprise level.
RSA Link
Obtain fast, accurate responses to questions from RSA subject matter experts and the RSA customer community. The RSA Link online community and support portal serves as a one-stop shop for all RSA product information, including product licenses, documentation, downloads and training.
Product Version Lifecycle Support
Find out which RSA products have reached the end of primary support.
Product Security and Vulnerability Response
Learn about our processes for ensuring the security of our products and for addressing reported vulnerabilities.
Warranty and Replacement Parts
Find information on the RSA SecurID® Appliance Warranty Return Policy, the RSA Software Warranty Policy, and RSA SecurID Token Replacement and Disposal.