RSA Archer® Incident Management

Centralize and streamline tracking, workflow and resolution of day-to-day incidents to avert business disruption.

  • Categorize incidents and events to quickly evaluate criticality, determine appropriate response procedures, assign response team members and resolve incidents.
  • Evaluate the criticality of an incident and assign priority and action based on business impact, risk and regulatory requirements.

Featured Resource

Data Sheet

RSA Archer Incident Management

This data sheet provides an overview of the RSA Archer Incident Management use case for the RSA Archer Business Resiliency solution.

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Features

Centralized Contacts

Centralized Contacts

Provides a central repository of contact information for incident investigators, witnesses and others involved in the investigation process.

Granular Categorization

Granular Categorization

Stores all procedures that must be implemented as incidents occur, categorized by incident type.

Cost Visibility

Cost Visibility

Lists resolved incidents by the cost to resolve them.

Centralized Incident Reporting

Centralized Incident Reporting

Provides a central repository for reporting incidents and managing the incident lifecycle.

Benefits

​Centralizes incident data and allows end users to report cyber and physical incidents of any type, including theft, harassment, fraud and phishing.

​Links incident types to specific remediation and investigative procedures, and monitors all resolution and remediation efforts, status and approvals.

Controls access to incident data to protect the identity of individuals involved and the integrity of your organization’s confidential information.

​Integrates data from other systems, call centers and intrusion detection services using the flexible Archer Web Services API.

​Enables whistleblowers to report incidents anonymously.

Produces roll-up reports to track incidents and identify trends, incident similarities, and relationships to risks, threats and crisis events.

RSA Archer Business Resiliency

Learn how RSA Archer Business Resiliency can help you reduce the risk of IT and business disruptions, harmful operational events and significant business crises.

"We report to our Board of Directors on a quarterly basis, giving updates on how many organizations are using the [RSA Archer] tool and what our adoption rates are… It’s always rewarding to see organizations adopt the [Archer] incident reporting system because it is not a mandatory requirement. When they are voluntarily adopting a new tool, we know that we’re on the right track and doing good things for our customers."
Nancy Rainosek
Governance, Risk and Compliance Program Manager

Texas Department of Information Resources

Resources

Solution Brief

RSA Archer Business Resiliency

This solution brief provides an overview of RSA Archer Business Resiliency, which includes use cases for business continuity and IT disaster recovery planning, business impact analysis, incident management and resiliency management.

Learn More

Data Sheet

RSA Archer Security Incident Management

This data sheet provides an overview of RSA Archer IT Security Incident Management, a use case for the RSA Archer IT & Security Risk Management solution.

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Data Sheets

  • RSA Archer Business Continuity & IT Disaster Recovery Planning RSA Archer Business Continuity & IT Disaster Recovery Planning enables you to perform risk assessments and document and test business continuity and IT disaster recovery plans that target your organization, including business processes, locations, IT applications and infrastructure, and information assets.
  • RSA Archer Business Impact Analysis This data sheet provides an overview of the RSA Archer Business Impact Analysis use case for RSA Archer Business Resiliency.
  • RSA Archer Incident Management This data sheet provides an overview of the RSA Archer Incident Management use case for RSA Archer Business Resiliency.
  • RSA Archer Crisis Management This data sheet provides an overview of the RSA Archer Crisis Management use case for RSA Archer Business Resiliency.

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