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Benefits

  • Create and capture performance metrics and associate them with individual product and service engagements on an ongoing basis.

  • Uncover deteriorating vendor performance to more quickly resolve third party performance problems.

  • Spend less time and money on third party performance remediation.

  • Obtain and report on overall third party performance profiles.

  • Exercise contract remedies due to poor performance more frequently.

  • ​Demonstrate the effectiveness of your third party performance management program to regulators and executive management.

Features

  • Performance Metrics

    Define and document performance metrics for third parties.

  • Performance Visibility

    Uncover deteriorating third party performance.

  • Link Metrics

    Create performance metrics and associate them with individual product and service engagements.

  • Reporting

    Report on the performance of individual product and service engagements.

  • SLA Tracking

    Track all contractual service level agreement (SLA) metrics.

  • Performance Monitoring

    Capture and monitor remediation plans until performance problems are resolved.

  • Third Party Scoring

    Capture performance metric data on an ongoing basis and score third party performance based on collected data.

  • Holistic Third Party Profiles

    Roll up engagement-level performance to obtain an overall third party performance profile.