RSA Archer® Incident Management
Centralize and streamline tracking, workflow and resolution of day-to-day incidents to avert business disruption.
- Categorize incidents and events to quickly evaluate criticality, determine appropriate response procedures, assign response team members and resolve incidents.
- Evaluate the criticality of an incident and assign priority and action based on business impact, risk and regulatory requirements
Centralize incident data and allow end users to report cyber and physical incidents of any type, including theft, harassment, fraud and phishing.
Control access to incident data to protect the identity of individuals involved and the integrity of your organization’s confidential information.
Link incident types to specific remediation and investigative procedures and monitor all resolution and remediation efforts, status and approvals.
Enable whistleblowers to report incidents anonymously.
Integrate data from other systems, call centers or intrusion detection services through the flexible Archer Web Services API.
Produce rollup reports to track incidents and identify trends, incident similarities, and relationships to risks, threats, and crisis events.
Centralized Incident Reporting
Central repository for reporting incidents and managing the incident life cycle.
Provides a listing of resolved incidents by resolution costs.
Central repository of contact information for incident investigators, witnesses and others involved in the investigation process.
Stores all procedures that must be implemented as incidents occur, categorized by incident type.
We report to our Board of Directors on a quarterly basis, giving updates on how many organizations are using the [RSA Archer] tool and what our adoption rates are… It’s always rewarding to see organizations adopt the [Archer] incident reporting system because it is not a mandatory requirement. When they are voluntarily adopting a new tool, we know that we’re on the right track and doing good things for our customers.
Governance, Risk and Compliance Program Manager @ Texas Department of Information Resources