{"id":37584,"date":"2026-05-12T11:46:27","date_gmt":"2026-05-12T15:46:27","guid":{"rendered":"https:\/\/www.rsa.com\/?page_id=37584"},"modified":"2026-05-12T11:47:15","modified_gmt":"2026-05-12T15:47:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.rsa.com\/de\/faq\/","title":{"rendered":"FAQ-Seite"},"content":{"rendered":"
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FAQ<\/h1>\n \n
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Find answers to common support questions related to RSA\u00ae ID Plus, RSA\u00ae Governance & Lifecycle, and RSA SecurID\u00ae below.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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FAQ<\/h2>\n\n \n <\/div>\n \n \n
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\n Clarification on what browsing history RSA collects and what \u201csharing browsing history with third parties\u201d means.\n <\/div>\n <\/div>\n
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\n See the RSA Privacy Policy at rsa.com\/privacy\/ for more information. \n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n
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\n How do I open a technical support case?\n <\/div>\n <\/div>\n
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\n To open a new technical support case, log in to RSA Community at https:\/\/community.rsa.com\/s\/contactsupport<\/a> and select Unterst\u00fctzung<\/strong> > Neuen Fall erstellen<\/strong>. \r\n\r\nTo track your support cases, log in to RSA Community and select Unterst\u00fctzung <\/strong>> View My Cases<\/strong>. \n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n
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\n How to connect their laptop to Wi-Fi using RSA authentication and how RSA verification works with their phone.\n <\/div>\n <\/div>\n
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\n If you are an end user: Your company\u2019s IT security team manages all Wi-Fi authentication using RSA. They configure who can access Wi\u2011Fi, enforce security checks like multi-factor authentication (MFA), integrate RSA with the Wi\u2011Fi network, and maintain the system. \r\n\r\nAs an end user, you simply connect to the company Wi-Fi using your normal work credentials and approve MFA if prompted. No special setup is required on your part. Your company\u2019s Authentication Manager administrator integrates identity, Wi-Fi, and RSA MFA, defines access policy, and maintains the system so users can authenticate securely with minimal friction. \r\n\r\nIf you are an RSA administrator: <\/em>\r\n